1. Our Commitment to Your Privacy

At Capital Oral & Facial Surgery, we are committed to protecting your privacy and the confidentiality of your personal and health information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, disclose, store and protect your information.

2. Information We Collect

We collect personal and health information that is necessary to provide you with safe and effective care. This may include:

• Your name, date of birth, contact details and address.

• Medical and dental history, medications, allergies, and relevant health information.

• Referral letters, test results, X-rays and imaging.

• Medicare, DVA, and private health insurance details.

• Payment information and billing records.

• Information you provide through our website, forms, or during consultations.

Where possible, we collect this information directly from you. We may also receive information from your referring practitioner, general practitioner, dentist, hospital, or other healthcare providers when relevant to your care.

3. How We Use Your Information

Your information is used for purposes directly related to your treatment and care, including:

• Providing diagnosis, treatment, and ongoing care.

• Communicating with your referring dentist, GP, and other specialists involved in your care.

• Managing our administrative and billing processes.

• Sending appointment reminders or updates.

• Quality assurance, practice management, and staff training.

• Meeting legal and regulatory obligations.

We will not use or disclose your personal information for any purpose unrelated to your care without your consent, unless required or authorised by law.

4. Disclosure of Information

We may disclose your information to:

• Other healthcare professionals involved in your care.

• Medicare, private health insurers, or hospitals as needed for billing or treatment purposes.

• Third-party service providers (e.g. pathology, radiology, or IT support) who assist us in our operations and are bound by confidentiality obligations.

• Government or regulatory bodies when legally required.

We do not share or sell personal information to any third parties for marketing purposes.

5. Storage and Security

Your personal and health information is stored securely in both electronic and paper formats.
We take reasonable steps to protect your information from:

• Unauthorised access, modification, or disclosure.

• Loss or misuse.

Our systems are password-protected and data is stored on secure servers. Paper records are accessible only to authorised staff.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated.
To make a request, please contact our practice (see details below). We may require identification and written consent before releasing any records.

7. Website and Digital Privacy

When you visit our website:

• We may collect non-identifiable information such as your browser type, device, or IP address for analytics purposes.

• Our website may contain links to third-party sites. We are not responsible for the privacy practices of other websites.

If you submit information through an online form, it will be used only for the purpose for which it was provided.

8. Complaints or Concerns

If you have any concerns about how your information has been handled, please contact us directly.
We take all complaints seriously and will investigate promptly. If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Phone: 1300 363 992

9. Contact Us

Capital Oral & Facial Surgery
Address: Suite 29, Level 1, 2 King Street, Deakin ACT 2600
Phone: 02 6282 3848
Email: reception@cofsurgery.com.au